The server work nobody at your company owns
Your machines work outside, on somebody else's schedule. The computers behind them are somebody's second job, and that somebody is probably your best engineer.
In shortFor hardware and robotics companies, Dixence runs the server side that nobody owns in-house. Servers, backups, build pipelines, security patches, keeping everything current and writing it down. A small Swiss team, seven hours ahead of Central time, on a fixed monthly fee, invoicing in dollars and signing your MSA. Your people keep the phone at night.
Your robots ship. The servers behind them are somebody's second job, and that somebody is probably your best engineer.
Three questions we'd ask you first
The 2 a.m. outage
If the dashboard your customers log into went down at 2 a.m., who finds out first: you, or your customer?
The three-week absence
If your software lead were out for three weeks, could anybody else ship an update to the fleet?
The security questionnaire
When the last one came from a customer, did you have written answers, or did someone write them that night?
If all three answers are comfortable, you don't need us. Most teams of thirty people have at least one that isn't.
What we take off your engineer's plate
Servers, backups, build pipelines, security patches, keeping everything current, and writing it all down so it isn't in one person's head. Fixed monthly fee. Your engineers go back to the robots.
Seven hours ahead of you
Your night
We're in Switzerland. The boring maintenance happens while Texas sleeps and is done before your team logs on.
Your day
We're reachable until the end of the Central afternoon. Your people keep the phone at night: we run scheduled work, we don't replace your on-call.
The questions your buyer will ask
| The question | Our answer |
|---|---|
| Dollars or francs? | We invoice in dollars. |
| Your paper or ours? | We sign your MSA. |
| Supplier questionnaires? | Answered in writing: patch cadence, access list, recovery plan. |
| What if you disappear? | You keep every account, key and repository. If we went quiet, you'd have everything the same morning. |
The rest of what a careful buyer checks is on one page: what we can show you before you reply.
Two ways to start, lightest first
Three questions by email, five lines back from your phone, and we send you the risks we see, what we'd do in the first month, and a price range. Or a first job at a fixed price: one full patch cycle, documented, plus the runbook, no commitment after.
One email a month
What we patched, what broke upstream, and the order we ran it in. Written for the person who signs, not the person who deploys.
Questions we get asked
Do you invoice in dollars or francs?
In dollars.
Do you sign our paper or yours?
We sign your MSA.
Do you replace our on-call?
No. We run the scheduled work while Texas sleeps and are reachable until the end of the Central afternoon. Your people keep the phone at night.
What if you disappear?
You keep every account, key and repository. If we went quiet, you'd have everything the same morning.
Who we are
A small Swiss team, engineers only, running the server side for fifteen engineering teams. Dixence is a brand of Idempotent Ltd.