# The server work nobody at your company owns

> Your machines work outside, on somebody else's schedule. The computers behind them are somebody's second job, and that somebody is probably your best engineer.

**In short.** For hardware and robotics companies, Dixence runs the server side that nobody owns in-house. Servers, backups, build pipelines, security patches, keeping everything current and writing it down. A small Swiss team, seven hours ahead of Central time, on a fixed monthly fee, invoicing in dollars and signing your MSA. Your people keep the phone at night.

Campaign page · For founders of hardware and robotics companies · Language: English
HTML page: https://dixence.dev/en/servers/
Publisher: Dixence, a brand of Idempotent Ltd (Switzerland) · contact@dixence.dev

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Your robots ship. The servers behind them are somebody's second job, and that somebody is probably your best engineer.

- **15** engineering teams on stacks we maintain
- **7h** ahead of Central time: maintenance done before you log on
- **0** pages sent to your on-call: your people keep the phone
- **1** fixed monthly fee, no hourly surprises

## Three questions we'd ask you first

### The 2 a.m. outage
If the dashboard your customers log into went down at 2 a.m., who finds out first: you, or your customer?
### The three-week absence
If your software lead were out for three weeks, could anybody else ship an update to the fleet?
### The security questionnaire
When the last one came from a customer, did you have written answers, or did someone write them that night?

If all three answers are comfortable, you don't need us. Most teams of thirty people have at least one that isn't.

## What we take off your engineer's plate

Servers, backups, build pipelines, security patches, keeping everything current, and writing it all down so it isn't in one person's head. Fixed monthly fee. Your engineers go back to the robots.

## Seven hours ahead of you

### Your night
We're in Switzerland. The boring maintenance happens while Texas sleeps and is done before your team logs on.

### Your day
We're reachable until the end of the Central afternoon. Your people keep the phone at night: we run scheduled work, we don't replace your on-call.

## The questions your buyer will ask

| The question | Our answer |
|---|---|
| Dollars or francs? | We invoice in dollars. |
| Your paper or ours? | We sign your MSA. |
| Supplier questionnaires? | Answered in writing: patch cadence, access list, recovery plan. |
| What if you disappear? | You keep every account, key and repository. If we went quiet, you'd have everything the same morning. |

The rest of what a careful buyer checks is on one page: [what we can show you before you reply](/en/proof/).

## Two ways to start, lightest first
Three questions by email, five lines back from your phone, and we send you the risks we see, what we'd do in the first month, and a price range. Or a first job at a fixed price: one full patch cycle, documented, plus the runbook, no commitment after.

[Ask for the three questions](mailto:contact@dixence.dev?subject=Three%20questions)

## Questions we get asked

### Do you invoice in dollars or francs?
In dollars.
### Do you sign our paper or yours?
We sign your MSA.
### Do you replace our on-call?
No. We run the scheduled work while Texas sleeps and are reachable until the end of the Central afternoon. Your people keep the phone at night.
### What if you disappear?
You keep every account, key and repository. If we went quiet, you'd have everything the same morning.

## Who we are

A small Swiss team, engineers only, running the server side for fifteen engineering teams. Dixence is a brand of Idempotent Ltd.